Loyalty program success aligns with the growth of ridership and train travel demand

Amtrak Guest Rewards, the loyalty program for America’s Railroad, has reached a historic milestone, welcoming its 20 millionth enrolled member, who alongside fellow members have started earning points toward Amtrak reward travel, upgrades, gift cards, and more. This achievement comes as Amtrak Guest Rewards members now make up nearly half of Amtrak’s ridership.

“Reaching 20 million enrolled Amtrak Guest Rewards members is a testament to Amtrak’s commitment to enhancing the customer experience, providing our guests with outstanding value,” said Amtrak Assistant Vice President Loyalty and Customer Engagement Lisa Copeland. “We thank all of our members and look forward to welcoming future members aboard to experience all Amtrak Guest Rewards has to offer.”

The 20 million enrolled Amtrak Guest Rewards members milestone comes on the heels of recent additions and improvements Amtrak has made to its loyalty program, train service, and customer experience, leading to record-breaking ridership of 32.8 million customers in its Fiscal Year 2024. This includes Points & Cash, a major enhancement that allows members to pay for Amtrak travel using a combination of points and cash, the new Borealis service between St. Paul and Chicago, which carried 100,000 customers in less than six months, the reinvention of the Cafe Acela menu, and more, with several new developments and improvements set to come within the next year and beyond.

Joining Amtrak Guest Rewards is free and members can immediately start earning points toward Amtrak reward travel and other redemptions, upon enrollment. Members earn two points per dollar spent on Amtrak travel, plus a 25% point bonus for Business Class travel and a 50% point bonus for Acela First Class travel. Amtrak Guest Rewards members with Tier status receive additional point bonuses on travel, as well as benefits to elevate the customer experience, including upgrades, lounge access, and companion coupons. Members can book reward travel to experience Amtrak Across America for as few as 400 points.

About Amtrak®

Amtrak is seizing a once-in-a-lifetime opportunity to transform rail and Retrain Travel. By modernizing, enhancing, and expanding trains, stations, and infrastructure, Amtrak is meeting the rising demand for train travel. Amtrak offers unforgettable experiences to more than 500 destinations across 46 states and parts of Canada. Learn more at Amtrak.com, download the Amtrak app, connect with us on X, Instagram, Facebook, and LinkedIn, and join Amtrak Guest Rewards to start earning points toward Amtrak reward travel, upgrades, gift cards, and more.

The post Amtrak Guest Rewards Celebrates Milestone of Eclipsing 20 Million Enrolled Members first appeared on River View Observer.

FREE Shuttle takes hotel guests to locations within a 3 mile radius of the hotel

JERSEY CITY, NJ (August 10, 2010) – The Westin Jersey City Newport, located just 10 minutes from downtown Manhattan, has just announced a new service for its business travel guests that will help them save time and money – a complimentary shuttle service. The hotel’s new shuttle service now operates, 7 a.m. – 9.a.m. and 4:30 p.m. – 7:00 p.m. daily, and drives guests to meeting destinations within a three mile radius of the hotel including, Exchange Place and Harborside Financial area. The hotel’s shuttle is branded with a Westin logo making it instantly recognizable to guests.

 

 

During a time when hotel savings for business travelers has become essential, guests have responded very positively to this new service, appreciating the convenience, service and savings on taxis and rental cars to travel between the hotel and their office or meetings.
 
Situated just minutes from Newark Liberty International Airport, and just one block from the Pavonia – Newport PATH station, Newark Light Rail and NJTransit Buses, the hotel is ideal for business travelers and provides quick public transportation to and from New York City and to all points in New Jersey, the NJ Turnpike and NJ Parkway, as well as LaGuardia and JFK International airports. 
 
The shuttle service seats up to 11 passengers for each ride. For more information on The Westin Jersey City Newport and the hotel’s shuttle service, visit www.westin.com/jerseycity or call 201-626-2900.

 

About The Westin Jersey City Newport

Located in the heart of the waterfront Financial District of Jersey City, The Westin Jersey City Newport is only minutes from New York City’s major attractions and business centers. Offering panoramic views of the Manhattan skyline, the Hudson River and the Newport Marina, the hotel offers 429 guest rooms, including 14 one or two bedroom suites and one Presidential Suite.  Every room features the Heavenly^® Bed with custom-designed pillow-top mattress, crisp triple sheets, down blanket, luxurious duvet and five pillows.  The rooms’ Heavenly® Bath is equipped with a specially designed dual showerhead, signature bath amenities and a curved shower rod for additional comfort and space.

 

Other facilities include a signature contemporary restaurant called Fire & Oak American Grill, an Atrium Lobby Lounge and the WestinWORKOUT^® Gym.  The hotel also features 20,500 square feet of contemporary meeting space, with a team of culinary specialists and meeting planners to assist in every detail.  High speed Internet access is available throughout the property.

 

The hotel is minutes from Newark Liberty International Airport and one block from the Pavonia – Newport PATH station, Newark Light Rail and NJTransit Buses, providing quick public transportation to and from New York City and to all points in New Jersey – the NJ Turnpike and NJ Parkway, as well as LaGuardia and JFK International airports.  The hotel is adjacent to the Newport Centre Mall with high quality shops such as Macy’s, Coach, A|X Armani Exchange, Brookstone and Swarovski Crystal as well as an AMC Cinemas.  Steps from the Hudson waterfront, the Newport-Pavonia destination offers guests the convenience to New York City excitement and the ability to re-energize in a serene, out-of-the city location.

 

For further information, call 201-626-2900 or visit the Starwood website, www.starwood.com

The post Business Travel-New Complimentary Shuttle Service at The Westin Jersey City first appeared on River View Observer.